Refund Policy

ASTRAPROJECT — REFUND POLICY

Last Updated: September 6, 2026

This Refund Policy explains the conditions under which AstraProject users may request a refund for paid subscriptions, purchases, credits, or other paid Services.

This policy should be read together with the AstraProject Terms of Service.

1. GENERAL POLICY

AstraProject aims to provide clear and fair billing.

Because AstraProject provides digital software and AI services, refund eligibility may depend on:

• The product purchased
• The subscription plan
• Whether the service has been used
• The payment method
• The time since purchase
• Applicable consumer-protection laws
• The circumstances of the request

Nothing in this Refund Policy is intended to remove or restrict mandatory rights provided by applicable law.

2. SUBSCRIPTIONS

AstraProject may offer monthly or annual subscriptions.

When you purchase a subscription, you receive access to the features associated with the selected plan for the applicable billing period.

Subscription fees are generally charged at the beginning of the applicable billing period.

3. FREE TRIALS

If AstraProject offers a free trial, the specific conditions of the trial will be displayed at the time of registration.

A free trial may automatically convert into a paid subscription if clearly disclosed and if the user does not cancel before the applicable conversion date.

4. REFUND REQUEST PERIOD

Unless otherwise stated for a specific product or required by applicable law, users may request a refund within:

[NUMBER] days

of the original purchase or subscription charge.

Refund requests submitted after this period may be declined unless an exception applies.

5. ELIGIBLE REFUND SITUATIONS

A refund may be considered when:

• You were charged incorrectly
• You were charged multiple times for the same purchase
• A technical issue prevented you from accessing a paid service
• A purchase was made without authorization
• AstraProject was materially unable to provide the purchased service
• A refund is required by applicable law
• AstraProject determines that a refund is appropriate under the circumstances

6. DUPLICATE CHARGES

If you were accidentally charged more than once for the same subscription or transaction, contact support.

After verification, duplicate charges may be refunded.

7. UNAUTHORIZED PAYMENTS

If you believe a payment was made without your authorization, contact AstraProject as soon as possible.

We may request information necessary to investigate the transaction.

If the transaction was processed through a third-party payment provider, that provider may also have procedures for unauthorized transactions.

8. TECHNICAL PROBLEMS

If you are unable to use a paid AstraProject feature because of a technical problem, contact support before requesting a refund where reasonably possible.

We may attempt to:

• Diagnose the problem
• Restore access
• Correct the issue
• Provide an alternative solution

If the problem cannot reasonably be resolved, a refund may be considered depending on the circumstances.

9. AI MODEL AVAILABILITY

AstraProject may provide access to multiple AI models.

The availability of a specific model is not necessarily guaranteed for the entire duration of a subscription.

Temporary or permanent unavailability of a particular third-party model does not automatically entitle a user to a full subscription refund if the overall purchased service remains available.

However, individual circumstances may be reviewed.

10. USAGE OF AI SERVICES

Because AI services may consume computational resources when used, refunds may take into account the extent to which the paid service has already been used.

This may include:

• Number of requests
• Model usage
• Tokens consumed
• Agent executions
• API usage
• Credits consumed
• Files processed
• Other paid resources used

11. CHANGE OF MIND

Refunds for a simple change of mind may not be available after a subscription has been substantially used, subject to any rights that cannot legally be excluded.

If you believe you qualify for a refund, contact support as soon as possible.

12. ACCIDENTAL PURCHASES

If you accidentally purchase a subscription or upgrade, contact support promptly.

Refund eligibility will be reviewed based on:

• Time since purchase
• Whether the service was used
• Transaction history
• Applicable law

13. RENEWALS

A renewal charge may not automatically qualify for a refund simply because the subscription renewed.

Users are responsible for cancelling subscriptions before renewal when they no longer wish to continue.

However, refund requests for renewal charges may be reviewed individually.

14. CANCELLATION VS REFUND

Cancelling a subscription does not necessarily mean that the current billing period will be refunded.

Cancellation generally prevents future renewal.

Unless otherwise stated, you may continue using the subscription until the end of the already-paid billing period.

15. PARTIAL REFUNDS

AstraProject may provide a partial refund where appropriate.

The amount may depend on:

• Remaining subscription period
• Service availability
• Usage
• Technical issues
• Applicable legal requirements

16. ANNUAL SUBSCRIPTIONS

For annual subscriptions, refund eligibility will be determined according to the applicable refund period, purchase terms, usage, and applicable law.

If you wish to cancel an annual subscription, contact support as soon as possible.

17. PROMOTIONAL PURCHASES

Purchases made using promotional pricing, discounts, credits, or special offers may have additional refund conditions.

Any special conditions will be presented at the time of purchase.

18. FREE PLANS

Free AstraProject plans do not create a monetary refund entitlement because no subscription fee was paid.

19. CREDITS

If AstraProject offers prepaid AI credits or usage credits, refund eligibility may depend on:

• Whether credits have been used
• The applicable purchase terms
• The age of the purchase
• Applicable law

Unused credits may be eligible for review depending on the circumstances.

20. GIFT PURCHASES

If AstraProject offers gift purchases, refunds may be subject to additional conditions presented at the time of purchase.

21. PAYMENT PROCESSORS

Payments may be processed by third-party payment providers.

If your payment was processed through a third-party platform, some refund procedures may be governed by that provider.

Payment provider:

[PAYMENT PROVIDER]

22. HOW TO REQUEST A REFUND

To request a refund, contact:

[REFUND / SUPPORT EMAIL]

Include:

• Account email
• Order or transaction ID
• Purchase date
• Subscription plan
• Reason for the request
• Relevant screenshots or information, if applicable

Do not send complete payment-card numbers by email.

23. REFUND REVIEW

We may review refund requests individually.

We may verify:

• Account ownership
• Purchase information
• Payment information
• Subscription status
• Service usage
• Technical issues
• Previous refund requests

We may request additional information when reasonably necessary.

24. REFUND APPROVAL

If a refund is approved, it will generally be sent to the original payment method where technically possible.

Processing time may depend on the payment provider.

AstraProject does not control the exact time required for a financial institution to display the refund.

25. REFUND DENIAL

A refund request may be denied where:

• The request falls outside the applicable refund period
• The service was substantially used
• The purchase was valid and the service was provided
• The request does not satisfy applicable refund conditions
• The account was suspended for serious Terms of Service violations
• The request is fraudulent or abusive
• The applicable law does not require a refund

This does not limit mandatory consumer rights.

26. FRAUDULENT REFUND REQUESTS

AstraProject may investigate refund requests that appear fraudulent or abusive.

Examples may include:

• Repeated chargebacks
• False claims
• Payment manipulation
• Repeatedly requesting refunds after substantial usage
• Using multiple accounts to circumvent refund rules

AstraProject may take appropriate action consistent with its Terms of Service and applicable law.

27. CHARGEBACKS

If you believe a payment is incorrect, we encourage you to contact AstraProject support before initiating a chargeback where reasonably possible.

Unauthorized or fraudulent chargebacks may result in an account review.

Nothing in this section limits your legal rights.

28. TAXES

Refunds may include or exclude applicable taxes depending on the original transaction and applicable tax rules.

29. LEGAL RIGHTS

This Refund Policy does not limit consumer rights that cannot legally be waived.

If the law in your jurisdiction provides a mandatory cancellation, refund, withdrawal, or other consumer right, that right remains applicable.

30. POLICY CHANGES

AstraProject may update this Refund Policy from time to time.

The updated version will include a new "Last Updated" date.

Changes will generally apply to purchases made after the updated policy becomes effective, unless otherwise required by law.

31. CONTACT

Refund requests:

[REFUND EMAIL]

General support:

[SUPPORT EMAIL]

Legal entity:

[COMPANY LEGAL NAME]

Website:

[OFFICIAL WEBSITE]

END OF REFUND POLICY